Our Boori Shipping Policy
Please note our approximate delivery time is currently running at around 2 weeks from the date we receive your order. Lead times can vary during periods of increased demand or stock shortages.
We are unable to store products for more than 8 weeks after the order is placed.
We currently offer the following home delivery services :
As well as delivering to Mainland UK, we will also deliver to Ireland and The Isle of Man for an additional surcharge of £35. Please note these orders will have a longer lead-time.
For large furniture items our specialist delivery partner, ArrowXL, will deliver to the room of your choice and remove all packaging.
Arrow XL will contact you via SMS to offer you a choice of available delivery dates and to book your delivery. The day before delivery you will receive a SMS with a 4 hour time slot. The day of delivery you will receive a SMS with a 2 hour time slot and you will also receive a call to advise they are on their way. If you have any queries regarding your delivery you can contact Arrow XL via 0333 2120198.
We use Parcelforce for smaller items, which are offered on a 'delivered to your door' basis. You will receive an SMS to advise the date for delivery. If you are not in they will either leave a card, leave it with a neighbour or with your local Post Office.
Full Assembly Service
Our assembly service includes the delivery and full assembly of our products in the room of your choice and the removal of all packaging. Assembly is additional as we use a third party company.
The charges are £79 for a single item or £149 for 2 or more items. We currently use Arrow XL or Flatpack Express who are a white glove, room of your choice service. We will deliver within 2 weeks after we receive your order. The customer is provided with an estimated time slot of delivery and this can be tracked online as well as Arrow/Flatpack Express calling an hour prior to delivery to confirm.
Upon receipt of your products
It is important that you carefully check over the items and bring to the attention of the delivery team any faults - either cosmetic or structural - and make sure this report is noted to the delivery team and recorded on the delivery note before you sign it. If the goods cannot be checked at the time of delivery you must inform us within 14 days of any problem with your Boori product. Reports received after 14 days from the delivery date will not be accepted unless there are exceptional circumstances. Any damage to product or property caused by the delivery must be reported to us within five days in order for us to process a claim on your behalf. Collection of products In line with our consumer terms, in certain cases a collection charge may apply for unwanted items. Please see below the current charges for Boori to collect an unwanted product from you. Products must be unused and in their original packaging. 1 piece - £47.00 2 pieces - £76.00 3 pieces or more - £100.00