Frequently Asked Questions - Answered
Can I return my product if I don't like it?
If you have opened your product but not yet assembled it and have decided that you do not wish to keep the product please contact us to make an arrangement. The box and its contents must be fit for resale.
How long will my delivery take?
Product delivery times can vary and are dependant on size of order. Product lead times are displayed on each product page. Your order will be processed immediately and you will receive an email to confirm we have received your order. When in stock most of our products can be delivered within a week. Please contact us if you need more information.
Do you deliver outside of the UK?
No, currently we only ship within the UK.
What is the complaints process?
The last thing we want to see is an unhappy customer, so in the rare event there’s something you’re not happy about, please inform us and we endeavour to make it right for you.
My order is damaged or incomplete, what do I do?
In the rare event that your order has arrived damaged or incomplete, please contact us immediately so that we can look at an appropriate resolution for you. We may ask for relevant photos to help us determine the best solution.
My manual is missing or damaged, can I get another?
Yes, we can send over any assembly guides to you, no problem!
Can I buy spare parts for my product?
It is possible for us to order you spare parts for your product, subject to availability. Please contact us to provide us with more details.