FREE DELIVERY
9 - 14 Days Delivery Lead Time

		After we pack your furniture you will receive a call from our dedicated courier service, you can then pick whichever date you want to receive your parcels.
		Returns are easy, if in the super rare event your order arrives damaged or incomplete please contact us and we will look for the best and quickest resolution for you to get the product picked up, swapped or refunded.

You will receive a confirmation email when you order with us to let you know we've received payment. We will process your order and you will receive a call from us to arrange the best time and date to deliver your goods. We quote 9-14 days from order depending on location, however often your furniture can be delivered sooner. Please note our lead times are an indication only and can vary at extremely busy times, rest assured your order is on its way!

Pinolino delivery zone Excludes: Scottish Highlands and the Isles / Channel Isles.

You will receive a confirmation email when you order with us to let you know we've received payment. We will process your order and you will receive a call from us to arrange the best time and date to deliver your goods. 

Valid Phone Number

We need to contact you via a valid telephone number to discuss the best time for your goods to be delivered. Please provide us with a valid daytime number we can contact you on.

Someone must be able to sign and take the parcel on the day.
A signature is required upon delivery. Any missed deliveries could incur another cost. Please ensure a capable person is available to take large item deliveries. 

Without your specific written instruction, we don’t allow the courier to leave the parcel with your neighbour or a safe place. If you would like the goods delivered to your neighbour or a safe place, at the checkout stage, under the ‘Order Notes’ section, you are able to include certain information / instructions for the delivery.
We are not liable for loss or consequential damages that arise out of such an arrangement.

It is important that you carefully check over the items and bring to the attention of the delivery team any faults - either cosmetic or structural of the delivery - and make sure this report is noted to the delivery team and recorded on the delivery note before you sign it.

Returns
Please check your goods, any problem with your product must be reported to us within 7 days of receiving your order. Reports received after 7 days from the delivery date will not be accepted unless there are exceptional circumstances.
Any damage to product or property caused by the delivery must be noted before signed reported to us within five days in order for us to process a claim on your behalf.

Some more reasons to buy from us:

We have got the lowest prices on the market, guaranteed!

In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's price.

We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.

Ordering from us is 100% safe and secure so you can rest easy knowing your baby's products are on their way. Your personal details are encrypted and are never shared with anyone.